Assessing users’ experience of shared sanitation facilities: A case study of community ablution blocks in Durban, South Africa

Abstract

Despite significant financial investment, the effective implementation and sustained use of water and sanitation (WATSAN) technologies remains a chimera, with one billion people using unimproved water facilities and two and a half billion not benefitting from adequate sanitation. The poor success rate of WATSAN interventions results from a predominance of supply-driven approaches which lack recipients’ inputs into planning and implementation to ensure that technologies are fully absorbed and adapted to users’ needs. In the academic literature, users’ feedback and experiences of technologies in the post-implementation phase have received scarce attention. The purpose of this study is to investigate users’ experience of sanitation technologies in the early post-implementation phase, when opportunities for remedial intervention are still available. Fieldwork comprising semi-structured interviews was undertaken with users and potential recipients of three community ablution blocks (CABs) in informal settlements around Durban.

Authors

Categories